My father taught me early on that the most important person in a business can be the chap who unblocks the toilets – if he stops coming, so will your staff. Meanwhile, the CEO can be absent for weeks and nobody will notice. The truly great leaders that I have met always value people at every level of the organisation. They have talent, a great work ethic and a sharp intellect, but they do not expect to be revered, although their politeness and charm means that they often are. It was at a Chartered Director event that I first met … Read More »
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